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Privacy Policy

Last updated: September 30, 2026

NeuroBridge Clinic (“we,” “us,” or “our”) is committed to protecting your privacy and your health information. This Privacy Policy explains what information we collect through our website, neurobridgeclinic.com (the “Website”), how we use it, and how we handle health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

How we use and share your health information as a patient is described in full in our Notice of Privacy Practices, which we provide at your first visit and which is available at any time on request.

1. Information we collect through the Website

Information you give us

When you contact us or request an appointment through the Website, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Anything else you choose to include in a contact or appointment request form

Website forms are for general questions and scheduling. Please do not include medical details, diagnoses, or insurance information in them.

Information collected automatically

When you visit the Website, we may automatically collect technical information such as your IP address, browser type, device information, and the pages you visit. We use this information to keep the Website secure, understand how it is used, and improve it.

2. Protected Health Information (PHI)

Protected Health Information (PHI) is health information that identifies you and relates to your health, your care, or payment for your care.

We do not typically collect PHI through this Website. PHI is collected and kept through in-clinic visits, secure patient systems, and phone, email, or other HIPAA-compliant communication channels. All PHI is handled in line with HIPAA and applicable Texas law.

3. How we use and share PHI

Under HIPAA, we may use or share your PHI without your written authorization for the following purposes:

  • Treatment: to provide, coordinate, or manage your care and related services.
  • Payment: to bill and collect payment from you, your health plan, or other payers.
  • Healthcare operations: for quality review, training, licensing, and the administrative work needed to run our clinic.
  • As required by law: when federal, state, or local law requires it, or to comply with legal proceedings.

Any other use or sharing of your PHI requires your written authorization. You may revoke that authorization in writing at any time.

4. Your rights under HIPAA

You have the right to:

  • Access and get a copy of your medical records
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to limit certain uses or disclosures of your PHI
  • Ask us to contact you in a specific way or at a specific place
  • Receive a list of certain disclosures we have made
  • Get a paper or electronic copy of our Notice of Privacy Practices
  • File a complaint if you believe your privacy rights have been violated

You can file a complaint with us using the contact details below, or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

5. Our responsibilities

We are required by law to:

  • Maintain the privacy and security of your PHI
  • Give you our Notice of Privacy Practices
  • Notify you if a breach occurs that affects your unsecured PHI
  • Follow the terms of the Notice of Privacy Practices currently in effect

6. Cookies and analytics

The Website may use cookies and similar technologies to make it work properly and to understand how visitors use it. These technologies do not collect PHI. You can block or delete cookies through your browser settings; some parts of the Website may not work as intended if you do.

7. Online booking and third-party services

We use third-party providers to run the Website and our services, including website hosting, analytics, and online scheduling. Online appointment booking is provided through Zocdoc. Information you enter when booking through Zocdoc is collected by Zocdoc and governed by Zocdoc’s own privacy policy.

When a vendor has access to PHI on our behalf, we require them to sign a Business Associate Agreement (BAA) as HIPAA requires.

8. Website security

We take reasonable steps to protect information submitted through the Website, but no internet transmission is completely secure. Please do not send sensitive medical or insurance information through standard website forms or regular email.

9. Children’s privacy

The Website is not intended for children under 13, and we do not knowingly collect information from children through the Website.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above.

11. Contact us

If you have questions about this policy or want to exercise your privacy rights, contact us:

NeuroBridge Clinic
6913 Camp Bowie Blvd, Suite 177
Fort Worth, TX 76116
Phone: (682) 267-9550
Email: info@neurobridgeclinic.com